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shipping

SHIPPING TIME

Unless I tell you otherwise, I endeavor to get all orders out the same/next business day.  When I receive a new shipment,  things get pretty hectic and I may be a bit slower than normal.  If I am away, I will package and ship your order the day I return.

SHIPPING and HANDLING FEES

This is a personal pet peeve and why I long ago stopped doing business with eBay sellers.  I will NEVER charge for handling or shipping supplies.  I do not profit in any way from shipping.  The cost of boxes, stretch wrap, peanuts, even pallets or custom crates, is, as it should be,  my responsibility.

SHIPPING COMPANIES I USE

Within the Continental US, I normally ship by FedEx . For domestic shipments up to 150 lbs, and those going to HI/AK that exceed Parcel Post size restrictions or the 70 lb weight limit, FedEx Home Delivery or FedEx Ground offer superior pricing and service. If you're order is more than 150 lbs, but I can divide it into multiple packages less than 150 lbs, I will likely ship by FedEx multi-package shipment (MPS), unless FedEx Freight or YRC (Yellow and Roadway merged) are less expensive.

For International shipments, I usually ship by USPS Priority Mail International or Priority Mail International Flat Rate because all charges are paid up front and it's generally a bit more economical. I will always check for the most economical shipping method. There are country dependent weight restrictions, as well as size restrictions - maximum length and girth of 108".

For Hawaii/Alaska shipments under 70 lbs, USPS Parcel Post is generally the least expensive though the shipping time can be 2 weeks or more.  I can also send small shipments by USPS Priority Mail Flat Rate.  The most economical way to order if you reside in HI/AK is to have me ship cut blocks in a large Priority Mail FRB. I charge the online prices of $13.50 for a Large FRB, $9.85 for a Medium FRB and $4.80 for a Small FRB. 

For Hawaii/Alaska shipments over 70 lbs, FedEx is normally SIGNIFICANTLY less than UPS.  On a recent slab shipment to Alaska, the UPS shipping estimate was more than double the FedEx shipping cost.

If your order is less than $350, I get excellent discounted rates with FedEx. If USPS Priority Mail Flat Rate is an option for your order and cheaper for you, I will ship that way.  But in most cases, FedEx will be the least expensive method.

For very large shipments that require palletizing/crating, I use either YRC (Yellow and Roadway merged) or FedEx Freight and ship to the nearest terminal. My FREE SHIPPING offer below does not include RESIDENTIAL DELIVERY or LIFT GATE fees.  If you pick up yourself at your local terminal dock or if you are able to accept delivery at a business with a loading dock, there is no additional cost. If you choose to have me ship a large order by freight to your residence, charges for RESIDENTIAL DELIVERY and LIFT GATE SERVICES are your responsibility.

FREE SHIPPING

When I first started this business, I offered a 10% discount to first-time website buyers. I've long since discontinued that policy, choosing instead to offer an opportunity for all customers - including first-time buyers - to benefit from a discount.

I will ship orders for more than $350 for FREE* within the Continental US

*AK/HI and International customers, I will discount orders over $350 by 10% (in lieu of free shipping)

*For large orders requiring shipping by freight (FedEx or YRC), please provide a business address with loading dock or be willing to (a) pickup the shipment yourself at the local YRC/FedEx Freight terminal or (b) pay the RESIDENTIAL DELIVERY and LIFT GATE fees. My FREE SHIPPING offer does not include RESIDENTIAL DELIVERY or LIFT GATE fees.

CANADA/INTERNATIONAL SHIPPING

I normally ship by USPS to Canada and other countries. The base charges for Priority Mail International Flat Rate shipping vary by country. For Canada, small orders that fit into Priority Mail International Flat Rate Boxes cost $25.95 for a Medium FRB and $32.95 for the Large FRB - up to a limit of 20 lbs.  If, for example, I fill a Large FRB with pen blanks and the weight is 30 or more lbs, the cost will be higher, perhaps in the $60-65 range ). Boxes I recently shipped with 30 lbs of pen blanks in the Large FRB were about $62. I send larger orders by Priority Mail International, subject to size (108" combined length and girth) and country specific weight restrictions.

To the point, I will ship to you by the most economical means.

FUMIGATION

All wood I buy is fumigated before it leaves Australia. For international customers requiring documentation of treatment for Customs, I will provide an electronic or paper copy of the fumigation certificate (for the Australian Burls). I'll happily supply one with your commercial invoice if you so request. To date, I have had no issues with Customs clearance on international orders.